15 Years in the ‘Happy Customer’ Making Business

October 7, 2016

From our first office opening in 2000, to 15 years on, our main company focus remains fixed – we provide the best quality and service within the headset distribution market.

We import and supply directly, thereby ensuring our clients the best possible price, and with our comprehensive after-sales service; from general maintenance and SLA’s, to repairs, to replacements; our customers are smiling all the way.

Always putting our clients first, Phonatics actively imports spares with all headset purchases, and this, coupled with our certified in-house technical teams, result in drastically reduced downtime on all headsets.

Expanding from 4 Freemate headset models in 2000 to 28 different variants today, Phonatics has grown from strength to strength, servicing the whole of South Africa from our two main service centres in Gauteng (Centurion office opened 2007) and Cape Town (doors opened 2010).

Predicting market trends and launching into the Video Conference arena in 2010, saw Phonatics once again take the lead in the South African telecommunication space, with 30 VC units custom-designed and installed to date.

2013 saw our team expand into Audio Guides and successfully secure the sole distribution rights on a popular brand, opening the doors to a very exciting future within the SA travel and tourism market.

Reflecting back over the years we have had our good and tough spells but overall we can happily say that we have made a solid name for ourselves through great service and great products where we believe that it pays in the end to buy the best in the beginning and it shows in our loyal customer base where most of our earliest clients are still with us today.

For all your Headset and Call Centre related needs as well as more information on our extensive Telecommunication product range - Chat to us today!

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