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The Best Headset for Your Call Centre
The benefits of selecting the most suitable headset for individual agents significantly increases the level of service they are able to deliver, as well as positively affecting job satisfaction!
Why We Love Video Conferencing (And You Should Too!)
Video conferencing (or Video Teleconferencing) is when a set of telecommunication technologies makes it possible for two or more locations to communicate by simultaneous two-way video and audio.
5 Tips to Reduce Call Centre Overheads [Infographic]
Two vital departure points in the Call Centre environment are proper equipment management & headset education where staff can contribute greatly to prolonging the life of these vital tools.
5 Undeniable Reasons to Love Freemate
Freemate is one of the most popular call centre headset brands available today, not only in Africa but also in Australia, the United Kingdom, Turkey, Israel, Korea and Spain.
Top 6 Call Centre Benefits of Equipment Management [Infographic]
Equipment Management holds several key benefits for industry from increased productivity to directly, and positively, impacting your bottom line when effectively executed.
Is South Africa Ready for a Video Conferencing Revolution?
Phonatics is proudly one of South Africa’s leading suppliers of telecommunication peripheral products, and has become the trusted name in affordable high quality equipment within this market.
The 5 C’s Guide to a Great Headset Supplier
Mismatches between your company’s needs and a supplier’s offerings can add costs, cause delays, and even damage your organization’s reputation.
How the Right Headset Maximizes Call Centre Success
Allocating the appropriate attention to researching and selecting the best suited headset for your call centre agents will be worth the investment in the long-term.
6 Tips to Extend The Life of Your Headset
With a huge focus in Contact Centres moving to cost saving and improved equipment management, here are 6 awesome headset care tips to help you get the most out of your support equipment!
Knowledge-Sharing Builds Customer Confidence
Phonatics knows that a well-informed customer is going to make good choices when it comes to investing in both product and supplier.
The Freemate AG 01 & AG 02 Headset [Product Highlight]
Having first being introduced to the South African market a little over 15 years ago, the Freemate™ brand of headsets is today one of the leading names used in call centres across SA.
CVE Certified In-House Workshop
Video conferencing is fast becoming fundamental to business growth. Affording increased efficiency, reduced barriers of distance and time and delivering an exceptional user experience.
The Agent AU1 & AU2 Headset [Product Highlight]
Designed in the UK to an extremely high specification, all Agent products are highly compatible with a majority of existing equipment from other suppliers, and are supplied at brand beating prices.
15 Years in the ‘Happy Customer’ Making Business